Case studies


Developing a luxury posture within Lagardère Paris Racing

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Seminar on the development of the Luxury Posture with the management teams of Lagardère Paris Racing


Framing meeting with the management to elaborate the practical cases and personas met during the training.


Deploying the luxury posture" training for reception, security, technical service and restaurant staff


Concrete results for Lagardère Paris Racing

Improved reception and customer service.
All employees in contact with customers (reception, catering, security, technical service, gardens, etc.) are trained to adopt a "luxury" attitude towards customers.

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Digitalization of training in e-learning format

Training in the facilitation of virtual classes

Pearl - Successful recruitment in the Rocher Group

Development of business culture at all levels

Development of the commercial culture for SUEZ RECYCLAGE ID operations managers

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Price kindle format: 9,99€
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Number of pages: 188
Author: Olivier Jacob
Preface: Bertrand Dumazy