Case studies

Objective

Developing a luxury posture within Lagardère Paris Racing

Our actions

#1

Seminar on the development of the Luxury Posture with the management teams of Lagardère Paris Racing

#2

Framing meeting with the management to elaborate the practical cases and personas met during the training.

#3

Deploying the luxury posture" training for reception, security, technical service and restaurant staff

Result

Concrete results for Lagardère Paris Racing

Improved reception and customer service.
All employees in contact with customers (reception, catering, security, technical service, gardens, etc.) are trained to adopt a "luxury" attitude towards customers.

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