Conflict management training
Training on conflict prevention and management in the workplace
Conflict management is an essential skill in any organization. Tensions and disagreements are inevitable when working in a team, but knowing how to manage them effectively is what distinguishes a successful company. Our conflict management training is designed to equip you with the tools you need to prevent and resolve conflict constructively, in order to maintain a harmonious and productive working atmosphere. Whether you're a Manager, a Team Leader, or an employee looking to improve your interpersonal skills, this training will provide you with proven techniques for navigating difficult situations.
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What is the content of the Conflict Management training course?
Discover our Conflict Management training
Conflict management refers to the set of practices and strategies used to identify, understand and resolve disagreements or tensions that may arise between individuals or groups within an organization. Conflicts can be triggered by personality differences, misunderstandings or incompatible objectives. Our conflict management training course will enable you to understand the different forms of conflict, identify their causes, and implement appropriate solutions to resolve them. By developing these skills, you'll be better equipped to maintain a healthy, collaborative work environment, where every team member can flourish.
The conflict management training is structured around 7 themes:
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Understanding types of conflict: Identify and analyze the different categories of conflict in the workplace.
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Conflict prevention: Implement strategies to avoid the emergence of conflicts.
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Communication techniques: Master non-violent communication and active listening to defuse tensions.
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Mediation and negotiation: Learn how to use mediation and negotiation to facilitate conflict resolution.
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Emotional management: Develop skills to manage emotions, both your own and those of others, in conflict situations.
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Collaborative resolution: Encourage cooperation and the search for collective solutions.
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Post-conflict follow-up: Ensuring follow-up to avoid the recurrence of conflicts and maintain a good group dynamic.
Objectives
At the end of this Conflict Management training course, you will be able to :
- Identify the different causes and types of conflict within your organization.
- Implement effective strategies to prevent the emergence of conflicts.
- Apply communication and mediation techniques to defuse tensions.
- Resolve conflicts constructively, finding solutions acceptable to all parties involved.
- Strengthen team cohesion by transforming conflicts into opportunities for improvement and collaboration.
When and where to train in Conflict Management?
Our Conflict Management training sessions are available all year round, as face-to-face courses in Paris and in all regions thanks to our network of expert trainers and coaches, or as hybrid or even 100% distance learning sessions. Depending on the training formula, we offer a variety of resources, including video courses from certified coach-trainers, physical interventions to support your teams, and even personalized sessions with an expert coach.
Contact us for upcoming training dates and locations near you.Â
Why choose Inéa Conseil for your training?
Inéa Conseil is a training training organization recognized for its expertise in management and skills development. Since 2008, we have trained over than 2 000 people a year, including employees of major companies and private individuals. Our innovative teaching methods, including video learning and filmed scenarios, guarantee an enriching and effective learning experience.
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In short, Inéa Conseil is :
- 16 years of experience : Discover our history
- Field studies and case studies
- Performance improvement workshops
- Individual, results-oriented coaching, with a review and ongoing support.
- Innovative teaching tools
- My Coach" mobile learning application
- Certifying e-learning sessions for distance learning at your own pace
- Face-to-face training in Paris and throughout France
Who should attend?
The skills you will acquire
During this course, you will learn to :Â
- Analyze conflict situations and identify root causes.
- Use non-violent communication techniques to defuse tensions.
- Apply effective mediation and negotiation strategies.
- Manage emotions, both your own and those of others, in the context of conflict.
- Develop collaborative solutions to resolve conflicts constructively.
- Maintain a positive working climate by monitoring and evaluating the effectiveness of solutions implemented.
Get certified!
At the end of this Conflict Management Training course, you will receive Inéa Conseil certification.
If you're looking for state-recognized certification, we suggest you take the "Managing performance in a context of change" course. This can be adapted and modified to suit your specific needs. This training leads to a certification registered in the Répertoire Spécifique (RS6238) by our organization on 25-01-2023, with an expiry date of 25/01/2025.
To find out about possible combinations and benefit from tailor-made career development, please contact one of our training consultants.
Our formulas
At Inéa Conseil, there are 4 formulas described below, and we also develop customized programs according to your needs and budget. The formulas include coaching with an expert, as well as training modules that can be followed face-to-face, on a hybrid basis or completely remotely:
Impulse Pack : 1,150 € offering 1 coaching session and 20 hours of training
Pack Décollage: €1,950 offering 3 to 5 coaching sessions and 30 hours of training
Pack Décollage+: €2,950 offering 6 to 8 coaching sessions and 40 hours of training
Propulsion Pack: €4,400 offering 12 to 14 coaching sessions and 40 hours of training.
For companies wishing to train their managers in conflict management, we can develop a tailor-made offer. Please contact one of our training consultants to discuss your training project.
How can I finance my training?
Satisfaction rate
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We are recognized by the industry and regarded as indispensable by our customers. This is reflected in our satisfaction rate, which exceeds 95%.
For this training course, our assessment rate is very positive (very good / excellent) at 93%. |
Our customers trust us. So why shouldn't you?
Read participants' reviews on Verified Reviews
Our advice
What conflict management techniques are available?
There are many effective techniques for managing conflict within an organization. Our conflict management training focuses on non-violent communication, active listening and collective solutions. Among the methods taught are :
- Non-violent communication: An approach centered on active listening and the respectful expression of needs, helping to defuse tensions before they escalate.
- Mediation: A technique in which a neutral third party helps parties in conflict to find common ground, by facilitating communication and suggesting compromises.
- Negotiation: This method involves a structured dialogue in which each party presents its point of view and seeks to reach a mutually beneficial agreement.
- Group problem-solving: A collaborative approach where the team works together to identify the cause of the conflict and develop a collective solution.
By following our conflict management training course, you will be trained to use these techniques strategically, depending on the type of conflict and the people involved. The aim is to transform potential conflicts into opportunities for growth and improvement for your team and your organization.
What are the 4 types of conflict?
Conflicts can be classified into four broad categories, each requiring a different approach to be resolved effectively. In our conflict management training course, you'll learn how to recognize and manage these different types of conflict:
- Communication conflicts linked to different working styles: These arise when an employee or manager, who is very direct and focused on a global vision, gives minimalist instructions to an employee who prefers detail and a structured framework. One feels he lacks information, while the other thinks he should be able to fill in the gaps himself.
- Value conflicts: These arise when individuals or groups have different values, beliefs or priorities. These conflicts are often more complex to resolve because they touch on deep-seated convictions.
- Relationship conflicts: Often caused by personality differences, a history of negative interactions, or a lack of trust, these conflicts can disrupt team dynamics.
- Structural conflicts: These occur when external factors, such as resource distribution, organizational policies or hierarchical structures, create tensions.
By understanding these different types of conflict through our conflict management training, you'll be better prepared to adapt your approach and choose the most appropriate resolution techniques.
What are the three phases of conflict management?
Conflict management generally involves three key phases: prevention, active management and resolution. Our conflict management training covers each of these phases in depth, enabling you to intervene effectively at every stage of the process.
- Prevention: The best way to manage conflict is to avoid it. This phase involves creating a work environment where conflict is less likely to occur, through open communication, clarifying roles and expectations, and promoting a culture of respect and collaboration.
- Active management: When tensions begin to emerge, it's crucial to manage them quickly to prevent them escalating. This phase includes identifying the warning signs of conflict, engaging the parties concerned in constructive dialogue, and applying conflict management techniques to defuse the situation.
- Resolution: Once the conflict has been identified and discussions have begun, the final phase involves finding a solution that is acceptable to all parties involved. This may involve compromises, policy adjustments or changes in the division of responsibilities.
By mastering these three phases with our conflict management training, you'll be able to proactively prevent and resolve conflicts, thus contributing to a positive and productive working climate.
Our conflict management training at Inéa Conseil is designed to provide you with in-depth, practical expertise, enabling you to manage conflict confidently and effectively. By following our program, you'll develop valuable skills that will make you an invaluable asset to your organization.
Would you like to master conflict management and adopt non-violent communication?
Train with Inéa Conseil at your own pace, either face-to-face, distance or hybrid.
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Accessibility for people with disabilities: online or in-person PMR accessible program. Call us so that we can orient you according to your handicap situation.
Olivier Jacob, disability consultant: 0147203146 - contact@ineaconseil.fr
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