Succeed in your international customer relations
The training includes the aspects to consider when dealing with foreign customers. The training illustrates the different business cultures around the world to adapt to the demand.
Contents
Chapter 1 - Integrating and respecting international hospitality standards
Chapter 2 - Understanding culture
Chapter 3 - Challenging images
Chapter 4 - Practicing more active listening
Chapter 5 - Understanding customers' cultural specificities:
- North American customers
- Japanese customers
- Chinese customers
- Russian customers
Results
Optimize your brand image
Learn how to use your relationships to improve your brand's image
Expand international customer base
Expand customer base on a larger scale, while adapting to new markets
Improve customer understanding
Identify and adapt sales to customers from different cultures
Validated skills
This training allows participants to understand the issues and acquire the skills necessary for the international development of a company.
Validated skills:
- Be aware of the different expectations of customers depending on their culture.
- Improve reception standards.
- Acquire a welcoming posture adapted to each culture.
Prerequisites
Target audience and pre-requisites: salespeople
How to access: contact us by phone or via the contact form, an interview will be carried out with one of our advisors during your registration to validate that the training is adapted to your needs. Following the interview, we will decide on the training dates.
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Helping the other person to choose a partner.
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DISABILITY
Accessibility for people with disabilities: online or face-to-face PMR-accessible program. Give us a call so that we can guide you according to your disability.
Olivier Jacob, disability consultant: 0147203146 - contact@ineaconseil.fr
Learn in a fun way with film clips
Making a good sales pitch Tin Men
This comedy is inevitably close to caricature. Obviously, it does not lack scenes where we see our salesmen in action. The one that follows can give ideas to develop original and effective hooks.
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