Sales excellence with digital
This certification course addresses the challenges of transforming the sales profession to facilitate changes in working methods and organization (digital tools, etc.).
It validates the sales skills ...
Contents
Chapter 1 - Conducting a sales meeting by adapting to the customer's personality
Chapter 2 - Developing your levers of influence
Chapter 3 - Managing your time to improve your personal and commercial efficiency
Chapter 4 - Premium selling techniques
Chapter 5 - Micro-influencer techniques
Chapter 6 - Using digital tools
Chapter 7 - Developing merchandising in your sales area
Chapter 8 - Basics of managing a sales team
Results
Successfully greeting and selling in a store
You will be able to welcome the customer in the store/boutique, and to sell face to face and remotely. You will be able to understand the customer's needs and propose an adapted solution, deal with their objections and systematically conclude your sales.
Adapting to the culture and personality of your interlocutor
The training will also allow you to better communicate with people of different cultures and personalities, to manage the handicap situations of your customers, and to react efficiently in case of conflicts and customer complaints.
Discover digital tools during the sale
You will be able to use digital tools (e.g. iPad, social networks, website) before, during and after your sales to better discover needs, argue, deal with objections and close.
Evaluation of the participants (NPS = Net Promoter Score):
- Very positive assessment rate (Very Good-Excellent / >4/5): 89.9%.
- NPS: 65.8
Validated skills
Certification
The training leads to the certification :
The training leads to the certification "Developing relationships and sales in stores with digital tools" of Inéa Conseil. It validates the skills of welcoming and selling in a commercial space: welcoming and advising customers, adopting the right posture and promoting a good customer experience. It also includes skills related to communication on social networks and selling with digital tools.
This certification training is particularly adapted to salespeople who wish to complete their reception and sales skills with the help of digital technology.
Prerequisites
Target audience and pre-requisites: this certification training is intended for salespeople who wish to complete their reception and sales skills using digital technology.
An interview will be conducted with one of our consultants when you register to ensure that the training is adapted to your needs.
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DISABILITY
Accessibility for people with disabilities: online or in-person PMR accessible program. Call us so that we can orient you according to your handicap situation.
Olivier Jacob, disability consultant: 0147203146 - contact@ineaconseil.fr
Learn in a fun way with film clips
Successfully greeting customers in a boutique : Riens du Tout
An old-fashioned and unwelcoming department store, where the staff works in a dilettante way, the Grandes Galeries is not doing well. Hence the decision of the managers to appoint a new CEO, whose mission will be to bring the store out of its slump, failing which it will be closed. Modern management methods and staff motivation are on the dashing director's agenda.
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