Store sales
Store sales
Results
Successfully greeting and selling in a store
You will be able to welcome the customer in the store/boutique, and to sell face to face and remotely. You will be able to understand the customer's needs and propose an adapted solution, deal with their objections and systematically conclude your sales.
Adapting to the culture and personality of your interlocutor
The training will also allow you to better communicate with people of different cultures and personalities, to manage the handicap situations of your customers, and to react efficiently in case of conflicts and customer complaints.
Discover digital tools during the sale
You will be able to use digital tools (e.g. iPad, social networks, website) before, during and after your sales to better discover needs, argue, deal with objections and close.
Contents
Chapter 1 - Welcome
Chapter 2 - Successful merchandising
Chapter 3 - Making a success of your sales in the store
Chapter 4 - Prioritizing your tasks in the store
Chapter 5 - Attracting and retaining customers
Chapter 6 - Using digital tools
Chapter 7 - Levers of influence
Chapter 8 - Adapting to the customer's personality
Prerequisites
Target audience and pre-requisites: this certification training is intended for salespeople who wish to complete their reception and sales skills using digital technology.
An interview will be conducted with one of our consultants when you register to ensure that the training is adapted to your needs.
Certification
The training leads to the certification :
Inéa Conseil's "Developing relationships and sales in stores with digital technology" validates the skills of welcoming and selling in a commercial space: welcoming and advising customers, adopting a posture and promoting a good customer experience, communicating on social networks and selling using digital tools.
This certification training is particularly adapted to salespeople working in a sales area (boutique, specialized shopping center...) who wish to complete their reception and sales skills with a digital dimension.
More information on the certification here: France Compétences
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DISABILITY
Accessibility for people with disabilities: online or in-person PMR accessible program. Call us so that we can orient you according to your handicap situation.
Olivier Jacob, disability consultant: 0147203146 - contact@ineaconseil.fr
Learn in a fun way with film clips
Successfully greeting customers in a boutique : Riens du Tout
An old-fashioned and unwelcoming department store, where the staff works in a dilettante way, the Grandes Galeries is not doing well. Hence the decision of the managers to appoint a new CEO, whose mission will be to bring the store out of its slump, failing which it will be closed. Modern management methods and staff motivation are on the dashing director's agenda.
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