The aim of Inéa Conseil's "Luxury boutique sales with digital" certification course is to enable candidates to acquire the fundamentals of luxury codes. You'll be able to welcome your customers in a luxury boutique and provide them with an unforgettable experience. You'll be able to understand the customer's needs and propose an appropriate solution, deal with objections and systematically close sales with high-end customers.
Chapter 1 - Understanding the codes of luxury
Chapter 2 - The importance of posture in the luxury sector
Chapter 3 - Working on phrasing and non-verbal communication in the luxury sector
Chapter 4 - Creating a privileged relationship with your clients
Chapter 5 - Attracting and retaining customers
Chapter 6 - Argue, select and present our articles according to the detected expectations and enchant your customer
Chapter 7 - Developing agility in the face of customer objections
Chapter 8 - Conclude and leave an unforgettable memory
Welcome your customers
In a luxury boutique and make them live an unforgettable experience.
Understand the needs of your customers
Propose an adapted solution, deal with objections and systematically close your sales with high-end customers.
With people of different cultures and personalities and to manage conflicts and customer complaints effectively while respecting the codes of the luxury world.
Evaluation of the participants (NPS = Net Promoter Score):
Inéa Conseil's "Sales in a luxury boutique with digital technology" training aims to enable the candidate to acquire the fundamentals of the luxury codes. You will be able to welcome your customer in a luxury boutique and make him live an unforgettable experience. You will be able to understand the customer's needs and propose an adapted solution, deal with their objections and systematically conclude your sales with a high-end clientele.
The training will also enable you to better communicate with people of different cultures and personalities and to effectively manage conflicts and customer complaints while respecting the codes of the luxury world.
Target audience and pre-requisites: this training is intended for salespeople wishing to complete their reception and sales skills using digital technology.
An interview will be conducted with one of our consultants when you register to ensure that the training is adapted to your needs.
Key phase of the appointment. Ask questions to analyze needs.
Discover the missions and methods of Inéa Conseil
Accessibility for people with disabilities: online or in-person PMR accessible program. Call us so that we can orient you according to your handicap situation.
Olivier Jacob, disability consultant: 0147203146 - email@example.com
In this book, with a preface by Bertrand Dumazy, CEO of the Edenred group, you will find numerous illustrations and practical information sheets drawn from the concrete experience of specialists who have successfully developed their prospect portfolio.
You will also learn how to make yourself happy by developing new contacts at all levels in organizations.
How to target key contacts in your prospects? How to approach them? Through which channel? How do you stand out? What creative solutions should you use? How to interest your interlocutors in your subjects ? Which marketing to set up on the web ?
Here you will find answers to all these key questions to develop your business or practice as well as methodological elements for immediate implementation.