Luxury boutique sales with digital
The aim of Inéa Conseil's "Luxury boutique sales with digital" certification course is to enable candidates to acquire the fundamentals of luxury codes. You'll be able to welcome your customers in a luxury boutique and provide them with an unforgettable experience. You'll be able to understand the customer's needs and propose an appropriate solution, deal with objections and systematically close sales with high-end customers.
Contents
Chapter 1 - Understanding luxury codes
Chapter 2 - The importance of posture in the luxury sector
Chapter 3 - Working on phrasing and non-verbal communication in the luxury sector
Chapter 4 - Creating a privileged relationship with your customers
Chapter 5 - Attracting and retaining customers
Chapter 6 - Arguing, selecting and presenting your products according to your customers' expectations and enchanting them
Chapter 7 - Developing agility in the face of customer objections
Chapter 8 - Concluding and leaving a lasting impression
Results
Welcome your customers
in a luxury boutique and provide them with an unforgettable experience.
Understand customer needs
Offer the right solution, deal with objections and systematically close sales with high-end customers.
Better communication
with people from different cultures and personalities, and effectively manage conflicts and customer complaints while respecting the codes of the luxury world.
Evaluation of the participants (NPS = Net Promoter Score):
- Very positive assessment rate (Very Good-Excellent / >4/5): 89.9%.
- NPS: 65.8
Validated skills
Prerequisites
Target audience and pre-requisites: this training is intended for salespeople wishing to complete their reception and sales skills using digital technology.
An interview will be conducted with one of our consultants when you register to ensure that the training is adapted to your needs.
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Explore the needs
Key phase of the appointment. Ask questions to analyze needs.
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DISABILITY
Accessibility for people with disabilities: online or face-to-face PMR-accessible program. Give us a call so that we can guide you according to your disability.
Olivier Jacob, disability consultant: 0147203146 - contact@ineaconseil.fr
Learn in a fun way with film clips
Successfully greeting customers in a boutique : Riens du Tout
An old-fashioned and unwelcoming department store, where the staff works in a dilettante way, the Grandes Galeries is not doing well. Hence the decision of the managers to appoint a new CEO, whose mission will be to bring the store out of its slump, failing which it will be closed. Modern management methods and staff motivation are on the dashing director's agenda.
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