Store sales
This certification course addresses the challenges of transforming the sales profession to facilitate changes in working methods and organization (digital tools, etc.).
It validates the sales skills ...
Contents
Chapter 1 - Welcome
Chapter 2 - Successful merchandising
Chapter 3 - Successful in-store sales
Chapter 4 - Prioritizing store tasks
Chapter 5 - Attracting and retaining customers
Chapter 6 - Using digital tools
Chapter 7 - Leveraging influence
Chapter 8 - Adapting to the customer's personality
Results
Successfully greeting and selling in-store
You'll be able to welcome customers in the store/boutique, and sell face-to-face and remotely. You'll be able to understand the customer's needs and propose an appropriate solution, deal with objections and systematically close your sales.
Adapting to the culture and personality of your interlocutor
The training will also enable you to communicate more effectively with people from different cultures and personalities, to manage your customers' disabilities, and to react effectively to conflicts and customer complaints.
Discover digital sales tools
You'll be able to use digital tools (e.g. iPad, social networks, website) before, during and after your sales to better discover needs, argue, deal with objections and close.
Validated skills
Certification
The training leads to the certification :
The training leads to the certification "Developing relationships and sales in stores with digital tools" from Inéa Conseil. It validates the skills of welcoming and selling in a commercial space: welcoming and advising customers, adopting their posture and promoting a good customer experience. It also includes skills related to communication on social networks and selling with digital tools.
This certification training is particularly adapted to salespeople who wish to complete their reception and sales skills with the help of digital technology.
More information on the certification here: France Compétences
Prerequisites
Target audience and pre-requisites: this certification training is intended for salespeople who wish to complete their reception and sales skills using digital technology.
An interview will be conducted with one of our consultants when you register to ensure that the training is adapted to your needs.
Our clients testify
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Explore the needs
Key phase of the appointment. Ask questions to analyze needs.
Identify the best targets
Identify the best targets to make targeting more effective. Discover the example of facebook, and the identification of targets.
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DISABILITY
Accessibility for people with disabilities: online or face-to-face PMR-accessible program. Give us a call so that we can guide you according to your disability.
Olivier Jacob, disability consultant: 0147203146 - contact@ineaconseil.fr
Learn in a fun way with film clips
Successfully greeting customers in a boutique : Riens du Tout
An old-fashioned and unwelcoming department store, where the staff works in a dilettante way, the Grandes Galeries is not doing well. Hence the decision of the managers to appoint a new CEO, whose mission will be to bring the store out of its slump, failing which it will be closed. Modern management methods and staff motivation are on the dashing director's agenda.
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