Adapt your behavior to the client's psychology
This training responds to the communication challenges faced by companies in order to understand the customer and to be able to respond to his needs more effectively. This training offers the possibility to develop one's ability to adapt to different types of profiles and to set up long-term relationships.
Contents
Chapter 1 - Introduction to Process Com applied to sales
Chapter 2 - The basics of adapting your sales to the customer's personality
Chapter 3 - Recognizing personality styles
Chapter 4 - Acquire keys to develop effective relationships with customers
Chapter 5 - Understanding what the customer's language tells us
Chapter 6 - Responding to Specific Objections
Results
Improve customer relations and satisfaction
Know how to communicate and understand the customer
Optimize customer listening to better identify their needs
Understand their motivations and buying obstacles
Adapt your ability to understand the profiles of the different actors
Get to know yourself, understand your personality and that of others
Validated skills
This training allows you to improve your customer communication skills. It aims to promote better listening to their needs in order to respond more effectively.
Validated skills:
- Understand the personality structure according to the Process Com model.
- Deepen the understanding of customer needs.
- Dealing with difficult customer situations.
Prerequisites
Target audience and prerequisites: sales force, customer relations
How to access: contact us by phone or via the contact form, an interview will be carried out with one of our advisors during your registration to validate that the training is adapted to your needs. Following the interview, we will decide on the training dates.
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Explore the needs
Key phase of the appointment. Ask questions to analyze needs.
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DISABILITY
Accessibility for people with disabilities: online or in-person PMR accessible program. Call us so that we can orient you according to your handicap situation.
Olivier Jacob, disability consultant: 0147203146 - contact@ineaconseil.fr
Learn in a fun way with film clips
Making a good sales pitch Tin Men
This comedy is inevitably close to caricature. Obviously, it does not lack scenes where we see our salesmen in action. The one that follows can give ideas to develop original and effective hooks.
Successfully greeting customers in a boutique : Riens du Tout
An old-fashioned and unwelcoming department store, where the staff works in a dilettante way, the Grandes Galeries is not doing well. Hence the decision of the managers to appoint a new CEO, whose mission will be to bring the store out of its slump, failing which it will be closed. Modern management methods and staff motivation are on the dashing director's agenda.
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