Efficient reception and customer relations techniques
Discover the essential sales techniques for efficient customer relations.
The aim of Inéa Conseil's "Efficient reception and customer relations techniques" certification course is to enable candidates to acquire the fundamentals of reception in a location open to the public or at a distance, to adapt to the personality and culture of the person they are dealing with to offer the best customer experience, and to manage conflicts and difficult customer situations.
Optimized to meet the needs of professionals wishing to improve their interpersonal skills, this training course offers a comprehensive and tailored program. With a focus on thecustomer experience, participants will learn how to create a positive first impression, master verbal and non-verbal communication techniques, and adopt a professional posture when faced with the most demanding requests. The course also includes specific modules to enhance conflict management, improve customer satisfaction and develop a proactive approach to anticipating customer needs.
What is the content of the Efficient Reception and Customer Relations Techniques course?
This training course is divided into 7 chapters:
Chapter 1 - Reception techniques.
Chapter 2 - Communicating better with customers.
Chapter 3 - Managing your emotions in front of others.
Chapter 4 - Time management.
Chapter 5 - Adapting to your contact's personality.
Chapter 6 - Compliance with the rules.
Chapter 7 - Handling difficult situations.
Chapter 8 - Reception in specific sectors.
Objectives
At the end of this training course, you will be able to :
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- Successfully greeting customers
You'll be able to welcome customers to your event venue/shop, and take care of them, both face-to-face and remotely. You'll be able to take charge of customers and offer them a positive, quality experience. - Adapting to the culture and personality of your interlocutor
The course will also enable you to communicate more effectively with people from different cultures/nationalities and with different personality types, so that you can offer a personalized welcome. - Defusing conflict situations
You will be able to defuse conflict situations, deal with customer incivilities and handle customers in stressful situations.
- Successfully greeting customers
Training dates and locations
Our Conflict Management training sessions are available all year round, as face-to-face courses in Paris and in all regions thanks to our network of expert trainers and coaches, or as hybrid or even 100% distance learning sessions. Depending on the training formula, we offer a variety of resources, including video courses from certified coach-trainers, physical interventions to support your teams, and even personalized sessions with an expert coach.
Contact us for upcoming training dates and locations near you.
Why choose Inéa Conseil?
Choose Inéa Conseil means choosing a training organization training organization recognized for its expertise in management and skills development. Since 2008, more than 2 000 people a year (employees of major companies and private individuals). Our innovative teaching methods include video learning and filmed scenarios, guaranteeing an enriching and effective learning experience.
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In short, Inéa Conseil is :
- 16 years of experience: Discover our history.
- Field studies and case studies.
- Performance improvement workshops.
- Individual, results-oriented support with a skills assessment and ongoing training.
- A host of innovative teaching tools.
- A "Mon Coach" mobile learning application.
- Certified distance e-learning sessions, for training at a distance and at your own pace.
- Face-to-face training courses in Paris and throughout France.
Who should attend?
This certified training course is aimed at anyone who works or wants to work in reception and customer relations (events, hotels, catering, transport, retail, etc.).
An interview will be carried out with one of our advisors when you register, to ensure that the training is adapted to your needs.
The course is open to all. Our disability advisor can help you adapt the course to your needs.
The skills you will acquire
During this course, you will learn to :
- Successfulcustomer reception.
- Manage tense situations with customers.
- Building customer loyalty.
- Improve customer satisfaction.
Get certified!
At the end of this training course in efficient customer relations and reception techniques, , you'll receive Inéa Conseil certification.
To find out about possible combinations and benefit from tailor-made career development, please contact one of our training consultants.
Our formulas
We develop customized programs according to your needs and budget. But we have created 4 formulas described below which are composed of coaching with an expert as well as training modules that can be followed face-to-face, hybrid or completely remotely:
Impulse Pack : 1,150 € offering 1 coaching session and 20 hours of training.
Pack Décollage: €1,950 offering 3 to 5 coaching sessions and 30 hours of training.
Pack Décollage + : €2,950 offering 6 to 8 coaching sessions and 40h of training.
Propulsion Pack: €4,400 offering 12 to 14 coaching sessions and 40 hours of training.
For companies wishing to train their staff in efficient reception and customer relations techniques, we can develop a tailor-made offer. You can contact one of our training consultants to discuss your training project.
How can I finance my training?
Satisfaction rate
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We are recognized by the industry and regarded as indispensable by our customers. This is reflected in our satisfaction rate, particularly among our key account customers, which exceeds 95%.
For this training course, our assessment rate is very positive (very good / excellent) at 93%. |
Our customers trust us. So why shouldn't you?
Read participants' reviews on Verified Reviews
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DISABILITY
Accessibility for people with disabilities: online or face-to-face PMR-accessible program. Give us a call so that we can guide you according to your disability.
Olivier Jacob, disability consultant: 0147203146 - contact@ineaconseil.fr
Learn in a fun way with film clips
Successfully greeting customers in a boutique : Riens du Tout
An old-fashioned and unwelcoming department store, where the staff works in a dilettante way, the Grandes Galeries is not doing well. Hence the decision of the managers to appoint a new CEO, whose mission will be to bring the store out of its slump, failing which it will be closed. Modern management methods and staff motivation are on the dashing director's agenda.
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