Efficient reception and customer relations techniques
Inéa Conseil's "Efficient customer relations and reception techniques" training course aims to enable candidates to acquire the fundamentals of reception in a place open to the public or at a distance, to adapt to the personality and culture of the person they are dealing with in order to offer the best customer experience, and to manage conflicts and difficult customer situations.
Contents
Chapter 1 - Reception Techniques
Chapter 2 - Communicating Better with the Customer
Chapter 3 - Managing your emotions with others
Chapter 4 - Managing Your Time
Chapter 5 - Adapting to the Personality of Your Interviewer
Chapter 6 - Compliance with the rules
Chapter 7 - Managing Difficult Situations
Chapter 8 - Reception in specific sectors
Results
Successfully welcoming the customer
You will be able to greet the customer at an event venue/your store, and take care of them, both face to face and remotely. You will be able to take care of the customer and provide them with a positive and quality experience.
Adapt to the culture and personality of the person you are speaking with
The training will also enable you to better communicate with people of different cultures/nationalities and different personality types to offer a personalized welcome.
Defuse conflict situations
You will be able to defuse conflict situations, deal with customer incivilities and handle customers in stressful situations.
Evaluation of the participants (NPS = Net Promoter Score):
- Very positive assessment rate (Very Good-Excellent / >4/5): 89.9%.
- NPS: 65.8
Validated skills
Inéa Conseil's "Efficient customer relations and reception techniques" training course aims to enable candidates to acquire the fundamentals of reception in a place open to the public or at a distance, to adapt to the personality and culture of the person they are dealing with in order to offer the best customer experience, and to manage conflicts and difficult customer situations.
Validated skills:
- Successful customer reception
- Manage tense situations with customers
- Build customer loyalty
- Improve customer satisfaction
Certification
Inéa Conseil's "Efficient customer relations and reception techniques" training course aims to enable candidates to acquire the fundamentals of reception in a place open to the public or at a distance, to adapt to the personality and culture of the person they are dealing with in order to offer the best customer experience, and to manage conflicts and difficult customer situations.
Prerequisites
Target audience and pre-requisites: this certification course is aimed at anyone who works or wants to work in reception and customer relations (events, hotels, restaurants, transport, shops, etc.).
How to access: an interview will be conducted with one of our consultants when you register to ensure that the training is adapted to your needs.
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DISABILITY
Accessibility for people with disabilities: online or in-person PMR accessible program. Call us so that we can orient you according to your handicap situation.
Olivier Jacob, disability consultant: 0147203146 - contact@ineaconseil.fr
Learn in a fun way with film clips
Successfully greeting customers in a boutique : Riens du Tout
An old-fashioned and unwelcoming department store, where the staff works in a dilettante way, the Grandes Galeries is not doing well. Hence the decision of the managers to appoint a new CEO, whose mission will be to bring the store out of its slump, failing which it will be closed. Modern management methods and staff motivation are on the dashing director's agenda.
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