This training allows you to improve your customer communication skills. It aims to promote better listening to their needs in order to respond more effectively.
Improve customer relations and satisfaction
Know how to communicate and understand the customer
Optimize customer listening to better identify their needs
Understand their motivations and buying obstacles
Adapt your ability to understand the profiles of the different actors
Get to know yourself, understand your personality and that of others
Chapter 1 - Introduction to Process Com applied to sales
Chapter 2 - The basics of adapting your sales to the customer's personality
Chapter 3 - Recognizing personality styles
Chapter 4 - Acquire keys to develop effective relationships with customers
Chapter 5 - Understanding what the customer's language tells us
Chapter 6 - Responding to Specific Objections
Target audience and prerequisites: sales force, customer relations
How to access: contact us by phone or via the contact form, an interview will be carried out with one of our advisors during your registration to validate that the training is adapted to your needs. Following the interview, we will decide on the training dates.
Key phase of the appointment. Ask questions to analyze needs.
Discover the missions and methods of Inéa Conseil
Accessibility for people with disabilities: online or in-person PMR accessible program. Call us so that we can orient you according to your handicap situation.
Olivier Jacob, disability consultant: 0147203146 - firstname.lastname@example.org
In this book, with a preface by Bertrand Dumazy, CEO of the Edenred group, you will find numerous illustrations and practical information sheets drawn from the concrete experience of specialists who have successfully developed their prospect portfolio.
You will also learn how to make yourself happy by developing new contacts at all levels in organizations.
How to target key contacts in your prospects? How to approach them? Through which channel? How do you stand out? What creative solutions should you use? How to interest your interlocutors in your subjects ? Which marketing to set up on the web ?
Here you will find answers to all these key questions to develop your business or practice as well as methodological elements for immediate implementation.