E1. Type of evaluation : Oral simulation of a customer reception.
Achievement required of the candidate: The candidate is given the case of a role-play of a visit to a reception area. The candidate will carry out a role-play with the assessor who plays the visitor.
The role-play lasts 10 minutes.
This test validates skills A, B, C and D
E2. Type of evaluation : Practical case study on a fictitious conflict with a client with submission of a written analysis report.
Candidate's task: The candidate is given a practical case study in which a conflict situation with a client is described. The candidate is asked to explain the posture to adopt and the techniques to use in order to calm and resolve the conflict while preserving the relationship with the client.
E3. Type of evaluation : Practical case study on a fictitious situation with submission of a written analysis report.
Candidate's task: The candidate is given a case study in which a reception situation is described. The candidate is asked to identify the dysfunction in the situation and to propose recommendations for resolution.