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Mastering communication

The training consists of developing the participants' skills so that they are better able to interact with their colleagues and thus promote better internal communication. The goal of this training is also to teach participants how to manage their emotions by adapting to the difficult situations they will face in order to maintain effective communication.


Chapter 1 - Defining the essential objectives of communication

Chapter 2 - Determining the limits of your communication and how to overcome them

Chapter 3 - How to use active listening

Chapter 4 - Adapting your communication style to the situation

Chapter 5 - Managing Emotions in Difficult Communication Situations


Improve relationships within the company

Develop the ability to interact with your employees

Improve understanding of the issues and objectives to be achieved

Improve the transfer of information between different departments

Gain self-confidence to better express your ideas and decisions

Improve ability to share new ideas or opinions within the company

Validated skills

Knowing how to communicate in the workplace - This course will help you understand the challenges of communication within the company.

Validated skills:

Control your behavior in an individual interview or in front of a group.

Implement a motivating and productive communication model.

Define a level playing field in interprofessional relations.


Target audience and pre-requisites: Managers, Sales people, Support functions

How to access: contact us by phone or via the contact form, an interview will be carried out with one of our advisors during your registration to validate that the training is adapted to your needs. Following the interview, we will decide on the training dates.

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Accessibility for people with disabilities: online or in-person PMR accessible program. Call us so that we can orient you according to your handicap situation.

Olivier Jacob, disability consultant: 0147203146 -

Learn in a fun way with film clips

The circle of missing poets

In this strict era where conformity reigns over education, John Keating will come up against the different rules imposed by the administration. However, some students will, thanks to the now famous "Carpe Diem", be able to realize themselves, to take charge of their lives and to approach their dreams. But dreams sometimes lead to disaster...

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We'll spend 30 minutes clarifying your project together!

➤ We offer you a quick discussion to define the course best suited toyour situation .

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You are an expert operating in professional services and you do not feel comfortable prospecting for new clients.

In this book, with a preface by Bertrand Dumazy, CEO of the Edenred group, you will find numerous illustrations and practical information sheets drawn from the concrete experience of specialists who have successfully developed their prospect portfolio.

You will also learn how to make yourself happy by developing new contacts at all levels in organizations.

How to target key contacts in your prospects? How to approach them? Through which channel? How do you stand out? What creative solutions should you use? How to interest your interlocutors in your subjects ? Which marketing to set up on the web ?

Here you will find answers to all these key questions to develop your business or practice as well as methodological elements for immediate implementation.

Price kindle format: 9,99€
Price paperback: 19,50

Number of pages: 188
Author: Olivier Jacob
Preface: Bertrand Dumazy