Gaining in quality thanks to the customer vision
This training course provides an understanding of the challenges involved in using customer data to optimize management practices. The aim is to develop the company's sales performance by integrating survey tools to respond more precisely to customer demand.
Contents
- Defining the principles of the performance approach
- Differentiating between perceptions and realities in the "mystery shopper" debriefing and the customer barometer
- Implementing a quality approach using mystery surveys
- Encouraging progress
- Identify constructive attitudes to promote balanced dialogue
- Reframing customers to ensure the success of the process
- Provide relevant feedback on a daily basis
- Balance Relationship/Result
The program will be adjusted according to identified needs
Results
Integrate mystery shopping into team management
Know how to use mystery shopping effectively
Developing customer relations
Understand the best practices to develop customer relations
Apply effective management
Effectively coordinate mystery shopping information with management strategy
Validated skills
This training aims to integrate mystery shopping and customer feedback into team management.
Validated skills:
- Know how to communicate the results of a mystery survey and a customer barometer.
- Use the good practices of personal follow-up in the management of teams.
- To stimulate the teams' desire to improve customer relations.
- Use results effectively to motivate teams.
Prerequisites
Target audience and prerequisites: managers, quality managers
How to access: contact us by phone or via the contact form, an interview will be carried out with one of our advisors during your registration to validate that the training is adapted to your needs. Following the interview, we will decide on the training dates.
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DISABILITY
Accessibility for people with disabilities: online or in-person PMR accessible program. Call us so that we can orient you according to your handicap situation.
Olivier Jacob, disability consultant: 0147203146 - contact@ineaconseil.fr
Learn in a fun way with film clips
Making a good sales pitch Tin Men
This comedy is inevitably close to caricature. Obviously, it does not lack scenes where we see our salesmen in action. The one that follows can give ideas to develop original and effective hooks.
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