This training aims to integrate mystery shopping and customer feedback into team management.
Integrate mystery shopping into team management
Know how to use mystery shopping effectively
Developing customer relations
Understand the best practices to develop customer relations
Apply effective management
Effectively coordinate mystery shopping information with management strategy
Chapter 1 - Defining the principles of the performance approach
Chapter 2 - Differentiating perceptions and realities in the "mystery shopper" debriefing and in the customer barometer
Chapter 3 - Leading a quality approach using mystery shopping
Chapter 4 - Encouraging progress
Chapter 5 - Determining constructive attitudes to encourage a balanced dialogue
Chapter 6 - Knowing how to reframe customers to preserve the success of the process
Chapter 7 - Providing relevant feedback on a daily basis
Chapter 8 - Balancing the Relationship/Result
Target audience and prerequisites: managers, quality managers
How to access: contact us by phone or via the contact form, an interview will be carried out with one of our advisors during your registration to validate that the training is adapted to your needs. Following the interview, we will decide on the training dates.
Identify the best targets to make targeting more effective. Discover the example of facebook, and the identification of targets.
Helping the other person to choose a partner.
Accessibility for people with disabilities: online or in-person PMR accessible program. Call us so that we can orient you according to your handicap situation.
Olivier Jacob, disability consultant: 0147203146 - firstname.lastname@example.org
In this book, with a preface by Bertrand Dumazy, CEO of the Edenred group, you will find numerous illustrations and practical information sheets drawn from the concrete experience of specialists who have successfully developed their prospect portfolio.
You will also learn how to make yourself happy by developing new contacts at all levels in organizations.
How to target key contacts in your prospects? How to approach them? Through which channel? How do you stand out? What creative solutions should you use? How to interest your interlocutors in your subjects ? Which marketing to set up on the web ?
Here you will find answers to all these key questions to develop your business or practice as well as methodological elements for immediate implementation.