Improving Customer Relations Through Interpersonal Skills

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Improving Customer Relations Through Interpersonal Skills

This training allows project managers to improve their customer relations while developing a relationship of trust. In order to improve customer management, the project manager will learn to provide the most appropriate answers to the demanded objectives.


Chapter 1 - Self-diagnosis
Chapter 2 - Determining the Different Roles of the Project Manager before the Event
Chapter 3 - Facilitating an Effective Coordination Meeting
Chapter 4 - Establishing constructive communication
Chapter 5 - Identifying the different roles of the project manager during the event
Chapter 6 - Reframing Client Expectations with Empathy and Diplomacy
Chapter 7 - Saying "no" and managing conflict and priorities


Improve the achievement of objectives
Optimize the project manager's skills in order to achieve his objectives

Ensure good client communication throughout the service
Know how to listen, identify needs and determine if the project is feasible

Develop the skills of project managers to improve customer satisfaction
Ensure good customer communication to develop a long-term relationship

Validated skills

This training course allows you to understand the challenges of the control of the service framework by the employee with the objective of customer satisfaction.

Validated skills:

  • Establish a relationship of trust with the client.
  • Master effective communication in relation to customer relations.
  • Manage potential conflicts effectively.
  • Build customer loyalty over the long term.


Target audience and prerequisites: project managers

How to access: contact us by phone or via the contact form, an interview will be carried out with one of our advisors during your registration to validate that the training is adapted to your needs. Following the interview, we will decide on the training dates.

Our guarantees

Our team
of coaches

our online training platform

Accessibility for people with disabilities: online or in-person PMR accessible program. Call us so that we can orient you according to your handicap situation.

Olivier Jacob, disability consultant: 0147203146 -

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We'll spend 30 minutes clarifying your project together!

➤ We offer you a quick discussion to define the course best suited toyour situation .

➤ It's completely free and without obligation: simply fill in this form.

You are an expert operating in professional services and you do not feel comfortable prospecting for new clients.

In this book, with a preface by Bertrand Dumazy, CEO of the Edenred group, you will find numerous illustrations and practical information sheets drawn from the concrete experience of specialists who have successfully developed their prospect portfolio.

You will also learn how to make yourself happy by developing new contacts at all levels in organizations.

How to target key contacts in your prospects? How to approach them? Through which channel? How do you stand out? What creative solutions should you use? How to interest your interlocutors in your subjects ? Which marketing to set up on the web ?

Here you will find answers to all these key questions to develop your business or practice as well as methodological elements for immediate implementation.

Price kindle format: 9,99€
Price paperback: 19,50

Number of pages: 188
Author: Olivier Jacob
Preface: Bertrand Dumazy