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Improving Customer Relations Through Interpersonal Skills

Improving Customer Relations Through Interpersonal Skills

This training course allows you to understand the challenges of the control of the service framework by the employee with the objective of customer satisfaction.

Validated skills:

  • Establish a relationship of trust with the client.
  • Master effective communication in relation to customer relations.
  • Manage potential conflicts effectively.
  • Build customer loyalty over the long term.


Improve the achievement of objectives
Optimize the project manager's skills in order to achieve his objectives

Ensure good client communication throughout the service
Know how to listen, identify needs and determine if the project is feasible

Develop the skills of project managers to improve customer satisfaction
Ensure good customer communication to develop a long-term relationship


Chapter 1 - Self-diagnosis
Chapter 2 - Determining the Different Roles of the Project Manager before the Event
Chapter 3 - Facilitating an Effective Coordination Meeting
Chapter 4 - Establishing constructive communication
Chapter 5 - Identifying the different roles of the project manager during the event
Chapter 6 - Reframing Client Expectations with Empathy and Diplomacy
Chapter 7 - Saying "no" and managing conflict and priorities


Target audience and prerequisites: project managers

How to access: contact us by phone or via the contact form, an interview will be carried out with one of our advisors during your registration to validate that the training is adapted to your needs. Following the interview, we will decide on the training dates.

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Accessibility for people with disabilities: online or in-person PMR accessible program. Call us so that we can orient you according to your handicap situation.

Olivier Jacob, disability consultant: 0147203146 -

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Price kindle format: 9,99€
Price paperback: 19,50

Number of pages: 188
Author: Olivier Jacob
Preface: Bertrand Dumazy