This training course allows you to understand the challenges of the control of the service framework by the employee with the objective of customer satisfaction.
Validated skills:
Improve the achievement of objectives
Optimize the project manager's skills in order to achieve his objectives
Ensure good client communication throughout the service
Know how to listen, identify needs and determine if the project is feasible
Develop the skills of project managers to improve customer satisfaction
Ensure good customer communication to develop a long-term relationship
Chapter 1 - Self-diagnosis
Chapter 2 - Determining the Different Roles of the Project Manager before the Event
Chapter 3 - Facilitating an Effective Coordination Meeting
Chapter 4 - Establishing constructive communication
Chapter 5 - Identifying the different roles of the project manager during the event
Chapter 6 - Reframing Client Expectations with Empathy and Diplomacy
Chapter 7 - Saying "no" and managing conflict and priorities
Target audience and prerequisites: project managers
How to access: contact us by phone or via the contact form, an interview will be carried out with one of our advisors during your registration to validate that the training is adapted to your needs. Following the interview, we will decide on the training dates.
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DISABILITY
Accessibility for people with disabilities: online or in-person PMR accessible program. Call us so that we can orient you according to your handicap situation.
Olivier Jacob, disability consultant: 0147203146 - contact@ineaconseil.fr
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In this book, with a preface by Bertrand Dumazy, CEO of the Edenred group, you will find numerous illustrations and practical information sheets drawn from the concrete experience of specialists who have successfully developed their prospect portfolio.
You will also learn how to make yourself happy by developing new contacts at all levels in organizations.
How to target key contacts in your prospects? How to approach them? Through which channel? How do you stand out? What creative solutions should you use? How to interest your interlocutors in your subjects ? Which marketing to set up on the web ?
Here you will find answers to all these key questions to develop your business or practice as well as methodological elements for immediate implementation.