Sectors of activity

Our expertise
Hotels and restaurants

Human relations are very important in the hotel, restaurant and event industry. It is a question of motivating employees to provide an exceptional service and to welcome customers by paying particular attention to the relationship. 

Discover our case studies

Developing a luxury posture within Lagardère Paris Racing

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Our training courses

Individual Coaching of Managers

Individual Coaching of Managers

This training meets the challenges of management. It allows you to master all the skills necessary for optimal management, such as the acquisition of good practices in all aspects of the job thanks to the support of an expert coach.
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Adapt your behavior to the client's psychology

Adapt your behavior to the client's psychology

This training responds to the communication challenges faced by companies in order to understand the customer and to be able to respond to his needs more effectively. This training offers the possibility to develop one's ability to adapt to different types of profiles and to set up long-term relationships.
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Develop your confidence and emotions to succeed in your management

Develop your confidence and emotions to succeed in your management

Thanks to this training, you will be able to manage a team by managing your emotions and by having confidence in yourself. You will gain in efficiency! It will also allow you to evaluate your practices to reach a new level of performance. It validates operational management skills in a context of change: supporting employees on a daily basis, leading meetings, managing conflicts and reframing, both face to face and remotely.
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Become a high-performance manager

Become a high-performance manager

This training course is designed to meet the challenges of the transformation of the manager's role in order to facilitate the evolution of work methods and organizations (telecommuting, remote management, digital tools, etc.). It validates operational management skills in a context of change: supporting employees on a daily basis, leading meetings, managing conflicts and reframing, both face to face and remotely.
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Training to become a Manager Coach

Training to become a Manager Coach

This Manager Coach training course is designed to meet the challenges of management. It enables you to master all the skills needed to develop the autonomy and performance of your teams.
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Gaining in quality thanks to the customer vision

Gaining in quality thanks to the customer vision

The training allows you to understand the challenges of using customer data in order to optimize management practices. It aims to develop the commercial performance of the company by integrating survey tools in order to respond more precisely to their demands.
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Mastering complex decision making

Mastering complex decision making

This training program, focused on mastering complex decision-making, addresses the strategic and operational challenges associated with decision-making. It develops and optimizes the skills needed to enhance the effectiveness of expert managers in contexts of change. With a particular focus on analyzing, planning and communicating decisions, this course equips professionals to meet the complex challenges of modern management. Ideal for those seeking to improve their leadership, situational intelligence and adaptability, this training is a strategic asset for supporting the growth and success of organizations.
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Optimize the team's time management

Optimize the team's time management

This training meets the challenges of team management. It allows you to master all the skills necessary to gain in efficiency and to transmit the good practices of a well controlled time management.
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Optimize your time management

Optimize your time management

The training consists of discovering the issues related to the work environment and being able to remedy them. The goal of this training is to improve the company's performance through stress management and the adaptation of working conditions to the needs of employees.
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Perfecting the Commercial Relationship

Perfecting the Commercial Relationship

The training allows to understand the stakes of a strategic position in order to achieve its commercial objectives and develop good relationships with customers. It helps the collaborator understand and use the right tactics to set up good commercial practices.
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Disability Awareness

Disability Awareness

The training course addresses the issues of dealing with disability within a company. It allows participants to develop their knowledge of the subject so that they can meet the needs of their employees with disabilities. The training aims to share a more stress-free approach with the employee to a situation of disability with which he or she will be confronted.
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Quality guarantees

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You are an expert operating in professional services and you do not feel comfortable prospecting for new clients.

In this book, with a preface by Bertrand Dumazy, CEO of the Edenred group, you will find numerous illustrations and practical information sheets drawn from the concrete experience of specialists who have successfully developed their prospect portfolio.

You will also learn how to make yourself happy by developing new contacts at all levels in organizations.

How to target key contacts in your prospects? How to approach them? Through which channel? How do you stand out? What creative solutions should you use? How to interest your interlocutors in your subjects ? Which marketing to set up on the web ?

Here you will find answers to all these key questions to develop your business or practice as well as methodological elements for immediate implementation.

Kindle price: €9.99
Paperback price: €19.50

No. of pages: 188
Author: Olivier Jacob
Preface: Bertrand Dumazy