Case studies


Improved in-store performance

Our actions

#1 A field study

Preliminary interviews to identify the difficulties and needs of each individual

Mystery visits to integrate the customer's vision into the system

#2 A workshop for sales clerks (2 days + 2 days)

Train on the fundamentals of sales

To become the guarantors of a "Balenciaga Customer Relationship" while respecting their personality

To be better aware of the specificities of intercultural customer relations

#3 A workshop with store managers so that they :

Promote the implementation of their salespeople's training achievements

Participate in the progress of their teams

Manage their business more efficiently


Concrete results

Teams that are better aware of their role as ambassadors for the House of Balenciaga and are more motivated overall.

See more case studies

Development of the commercial culture for SUEZ RECYCLAGE ID operations managers

Training in the facilitation of virtual classes

Digitalization of training in e-learning format

Successful public speaking in a business context

Pearl - Successful recruitment in the Rocher Group

Developing a luxury posture within Lagardère Paris Racing

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